Compensation Management Platform for a Leading Airline
Year
2022 - Ongoing
Location
United Kingdom
About This Project
We had a leading airline client from the UK who approached us to enhance the features of their airline client's compensation platform. They wanted to issue instant compensation to affected passengers during service disruptions through physical and virtual prepaid cards.
The Challenge
Handling compensation management during frequent disruptions caused the airline company to manage complex workflows. They also wanted to enhance the reliability of the system at times when there is a high volume of compensation to process without compromising security or passenger experience.
Our Processes
- Assessed existing platform
- Enhanced existing platform
- Implemented additional features
- Integrated Microsoft Entra ID
- Optimized the platform to go live
The enhanced platform enabled faster compensation processing and thereby helped the airlines to respond to service disruptions more effectively. This not only improved their operational efficiency but also increased passenger satisfaction during critical travel situations.
Global Capability Center (GCC)